Mustafa Johar Co-Founded Makemyhouse.com Logs in 33 Percent Growth

Makemyhouse.com is an online service platform for architectural and interior design. The platform was created to give customers with exquisite and distinctive interior design concepts and a personalised architectural experience. The digital platform offers its users more than 10,000 pre-designed templates for customising their houses, co-working spaces, commercial buildings, etc.

makemyhouse.com has also introduced a new app-based chat mechanism to provide immediate help.

Makemyhouse.com has completed more than 14,000 projects and recently reported amazing company growth, powered by its industry development in Middle Eastern nations and aspiration for intelligent service design and delivery. Over the last year, Makemyhouse.com's active recurring revenue increased by 60%, including a 36% rise in current customer ARR. Makemyhouse.com's future growth plan involves growing personnel to increase income. In FY 2022-23, the firm forecasts its top line to increase at an annual rate of 8% CAGR.

The platform has just included a chat for support function to their application so that clients may communicate with a dedicated support agent from their mobile devices. The purpose of this effort is to improve communication between customers and experts.

Mustafa Johar, CEO and co-founder of makemyhouse.com, said on the launch, "We have observed that over 4.5 million individuals visit our website for customised home design inspiration, and our goal has been to convert a portion of them into customers by enhancing our offerings. We are committed to offering 100 percent client satisfaction by delivering specific value propositions, and to achieve this objective, we have implemented a number of initiatives. We realised that via communication, any difficulty could be resolved, therefore we began to work on the story by improvising the client's comments. Along with a new research and development team that uncovers new approaches and enhances designs, a new team of highly qualified experts has been assembled to give customer service via the application, chat, phone, and email. Moreover, an internal project management system dubbed "HUMUJ PMS" has been built to give personnel with smooth and trackable information for all projects. This had a significant impact on employment, which expanded from 120 to 170 by more than 40 percent in the last three months."

Under this effort, makemyhouse.com will launch a partner programme in which local contractors and engineers will collaborate with the firm. Phase 1 of makemyhouse.com's expansion will see the establishment of new local offices in 60 Indian towns, where customers will be able to visit the partner centre and get all necessary help. This endeavour will be digitised now that the application has been enhanced and users have access to an app-based chat system where they can quickly communicate with highly qualified individuals.

The residential segment of the real estate market is anticipated to expand substantially. Huge opportunities exist for industry specialists such as architects, interior designers, and civil engineers. Under the Pradhan Mantri Awas Yojana (PMAY) programme of the union ministry of housing and urban affairs, the federal government wants to construct 20 million affordable dwellings in metropolitan areas throughout India by the end of 2022. This will raise the demand for commercial and retail office space and have a significant impact on the real estate, construction, and design sectors.