Sewa Setu Assam Portal – Register, Apply, File Grievance & Track Services

What is Sewa Setu Assam?

Sewa Setu Assam is a citizen-first digital platform launched by the Government of Assam to simplify access to public services. Designed as a one-stop portal, it enables residents to apply for government certificates, licences, and permits online—without visiting government offices.

This initiative is part of Assam’s broader Right to Public Services (RTPS) movement and aligns with the government’s goal of efficient, transparent, and tech-powered governance.

Why Sewa Setu Matters for Assam

With a culturally rich and geographically diverse population, Assam faces unique challenges in delivering government services. Sewa Setu bridges the digital divide by offering:

• Online access to 540+ public services
• Grievance filing and real-time tracking
• Mobile-friendly future integrations
• Local support via over 360 Public Facilitation Centres (PFCs)

This platform has become a lifeline for rural and urban citizens alike—making public services accessible from the comfort of home.

Key Features of Sewa Setu Assam

1. Over 540 Government Services Online

Citizens, businesses, and utility users can access:

• Income, birth, caste, and landholding certificates
• Registration and deed-related services
• Permits, licences, and welfare schemes

2. Citizen-Friendly Interface

• Apply, track, and manage services online
• File grievances and receive status updates via SMS
• Avoid queues, paperwork, and delays

3. Public Facilitation Centres (PFCs)

These centres are located in remote parts of Assam to help people without stable internet access use online services. Trained staff assist citizens in navigating the portal.

4. Grievance Redressal System

• Lodge complaints if services are delayed or denied
• Monitor grievance status in real time
• Increase accountability in governance

5. Mobile App Coming Soon

A dedicated app with features like automatic eligibility checks and document verification will make Sewa Setu even more accessible on mobile.

The ARTPS Act: Making Timely Services a Right

The Assam Right to Public Services (ARTPS) Act, introduced in 2012 and updated in 2019, legally guarantees citizens time-bound access to key services.

Core Highlights:

• Citizens get receipts with tracking IDs
• Appeals are allowed for delay or denial of services
• Sixth Schedule areas like BTC, DHATC, and KAAC are now included

This act ensures efficiency, transparency, and citizen empowerment across Assam’s governance ecosystem.

Services Offered on Sewa Setu Assam

Here are some popular services available via the portal:

• Income Certificate
• Caste Certificate
• Birth Certificate
• Land Holding Certificate
• Migration Certificate
• Registration of Deeds
• Non-Encumbrance Certificate
• Stamp Duty Calculation
• Explosive Licence Renewal
• First Appeal Application

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How to Register on Sewa Setu Assam

Step-by-Step Registration:

1. Visit sewasetu.assam.gov.in
2. Click Login/Register
3. Select Citizen
4. You'll be redirected to the e-Pramaan authentication page
5. Fill in your details and confirm registration
6. Log in again to start using the services

How to Log In

1. Go to sewasetu.assam.gov.in
2. Click Login/Register
3. Choose Citizen and log in via e-Pramaan
4. Use your credentials to explore services

Apply for a Non-Encumbrance Certificate

1. Visit the Sewa Setu portal
2. Search for Non-Encumbrance Certificate
3. Click Apply and log in
4. Fill in the form, upload documents
5. Make the required payment
6. Submit and keep the receipt for tracking

File a Grievance on Sewa Setu

1. Visit the homepage
2. Click on Grievance
3. Enter your name, contact details, and description of the grievance
4. Upload documents (if any), tick the declaration, and submit
5. Track status online or via SMS

Contact Information for Support

For ARTPS Related Queries:

• Name: Smt. Panchali Kakati, ACS
• Designation: Joint Secretary, Govt. of Assam
• Address: Administrative Reforms & Training Dept., Assam Secretariat, Guwahati – 781006
• Helpline: 1800-345-3574

For ACCSD Project Queries:

• Toll-Free Helpline: 1800-345-3574 (8 AM – 8 PM, daily)

Final Thoughts: Sewa Setu Is a Game-Changer

Sewa Setu Assam has truly transformed public service delivery. Citizens now enjoy faster access to services without red tape. With mobile app integration and an expanding service base, Sewa Setu is laying the foundation for next-gen governance in Assam.

FAQs on Sewa Setu Assam

1. What is Sewa Setu Assam?
It’s an online portal offering over 540 government services to citizens of Assam.

2. How do I register on Sewa Setu?
Visit the official website, select 'Citizen', and register via the e-Pramaan portal.

3. Is Sewa Setu available in rural areas?
Yes, Public Facilitation Centres (PFCs) help rural citizens access services offline.

4. Can I track my service application?
Yes, you receive a tracking ID and real-time updates via SMS.

5. What is the ARTPS Act?
It’s a law that ensures citizens get public services within a fixed time.

6. Is the grievance process online?
Yes, grievances can be filed and tracked entirely online.

7. Can businesses use Sewa Setu?
Yes, the portal has 219+ business services available.

8. Will a mobile app be launched?
Yes, a user-friendly mobile app is under development for even easier access.